How do I make a booking request?
Follow the prompts on the Accommodation search, enter all your details and proceed to the end and click ‘confirm booking’. When the request is confirmed, you will receive a confirmation email. Payment is required on confirmation
When I book do I have to pay a deposit?
Yes, 50% or more of the full tariff amount plus the booking fee and any portal fees are required at the time to confirm a booking.
When do I have to pay the balance of my Accommodation tariff?
8 Weeks prior to your check-in date. For December/January School holiday full balance is required by 1st November
When is Check-in time?
Usually, check-in is at 3pm however keep an eye out for our special deal of early check-in and late check out!
Can I check in early?
Most cases your accommodation has been vacated by previous guests that morning. However, please speak with our Hospitality team one day prior to organise if the property has not had a vacate on that day
When is Check-out time?
Usually, check-out is at 9:30am however keep an eye out for our special deal of early check-in and late check-out!
What if I am arriving/departing outside of office hours?
Our front office hours are 9am-5pm Monday to Friday (excluding public holidays) and 9am-12:30pm on Saturdays. Please call our Hospitality team prior to your check-in date to arrange. If you are dropping keys off, please place through the slot in the front door of the office.
Where do I collect the keys from?
Keys are to be collected from our Mid North Coast Property Office at 15/84 Bold Street, Laurieton. Please be advised if you are picking up keys after hours, they will be placed in the key safe on the right side of the building and the code given on confirmation of the booking
What should we bring?
Properties do not provide linen; therefore you will need to bring sheets, pillow covers, bath towels, tea towels and beach towels. Also, you will need to bring dishwashing liquid, toiletries and toilet paper etc.To hire linen, please contact the Linen Hire company on 02 6559 5303
What if we leave something behind?
There is an administration fee for our Hospitality team to collect items from a property, and it is the Guest’s responsibility to arrange postage. If our housekeepers bring lost property to our office it will be stored for a two week period then donated.
Do we have to clean properties before we leave?
It is stated in the Terms and Conditions that it is required the Guest leave the property in the way it was received in a clean and tidy manner upon departure. This includes washing dishes, emptying the dishwasher, cleaning the BBQ, sweeping the floor and taking all rubbish out of the house and putting the bins out on the curb for collection. This is to avoid excess cleaning costs.
What if a property is not clean on arrival?
Please contact our Hospitality team immediately upon arrival so we can arrange cleaning. If there are any issues please notify our team within 24 hours of arrival at the property so we can arrange a resolve in a reasonable time.
Are pets allowed inside pet friendly properties?
Pets are only allowed if stated on the documentation.Very few properties accommodate pets.We encourage you to keep your pets outside when holidaying with us. Some properties prefer pets outside whilst others are lenient. If you feel your pet should be inside, please discuss with our Hospitality team.